Privacy Policy

Last updated: 10-10-2016

1. Introduction

Growing Gratitude respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, book our services, participate in our experiences or communicate with us.

Growing Gratitude is operated by LJMB, ABN 33 504 482 305, based in Australia ("we", "us" or "our").

By interacting with our website or services, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to applicable privacy laws.

2. Personal Information We Collect

The information we collect depends on how you interact with Growing Gratitude.

It may include:

• Contact information: Your name, email address, telephone number and other contact details you choose to provide.
• Booking and payment information: Details relating to your bookings, purchases, transactions and payment status. Payments may be processed by third-party payment providers.
• Personalisation information: Information you voluntarily share to help us create personalised gratitude activations, guided audio experiences or other services.
• Coaching and session information: Goals, preferences, reflections and other information you choose to share during coaching, NTT™ sessions or personal development experiences.
• Communications and feedback: Messages, enquiries, feedback, testimonials and other correspondence you send us.
• Technical information: Certain information about your device, browser and interactions with our website, which may be collected through cookies or similar technologies.

We aim to collect only information that is reasonably necessary for our business activities and the services we provide.

Please avoid providing sensitive personal information unless it is relevant to the service and you understand why it is being requested.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit or interact with our website.
• Subscribe to our newsletter or other communications.
• Purchase a digital product or book an activation, coaching session or other service.
• Complete a personalisation questionnaire or intake form.
• Participate in an event, workshop or coaching session.
• Contact us, provide feedback or submit a testimonial.
• Interact with our website through cookies, analytics or other digital technologies.

We may also receive information through third-party platforms used to operate our business, such as booking systems, payment providers and email marketing services.

Where required by law, we will obtain consent or provide appropriate notice before collecting personal information.

4. How We Use Personal Information

We may use personal information to:

• Provide and deliver our products, activations and services.
• Create and customise experiences according to the information you provide.
• Process bookings, payments, cancellations and refunds.
• Communicate with you about purchases, bookings and enquiries.
• Send newsletters, updates and promotional communications where permitted.
• Improve our website, services and customer experience.
• Manage our business operations, records and administration.
• Protect our business, customers and systems against fraud, misuse or security risks.
• Comply with applicable legal and regulatory obligations.

We will not use your personal information for unrelated purposes unless permitted or required by applicable law.

5. Personalised Experiences and Coaching Information

Growing Gratitude may invite you to share personal goals, life experiences, preferences and reflections so that we can create a more personalised experience.

You decide what information you wish to share, subject to any information reasonably necessary to provide the service you request.

Please consider carefully what you include in questionnaires, emails or coaching discussions.

We will handle personal information in accordance with this Privacy Policy and applicable law. Where information qualifies as sensitive information under applicable privacy legislation, additional requirements may apply to its collection, use and disclosure.

We do not require you to disclose information that is unnecessary for the service being provided.

6. Disclosure to Third Parties

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and deliver our services.

These providers may include:

• Website hosting and website development platforms.
• Booking and event management platforms.
• Payment processing providers.
• Email marketing and communication platforms.
• Cloud storage and business administration tools.
• Analytics and website performance providers.
• Professional advisers, where appropriate.

We expect relevant service providers to handle personal information in accordance with their applicable obligations and any arrangements we have with them.

We do not sell your personal information to third parties.

We may also disclose information where required or authorised by law, or where otherwise permitted under applicable privacy legislation.

7. Overseas Disclosure and Storage

Some of the digital platforms and service providers we use may store or process information outside Australia.

Where this occurs, your personal information may be subject to the laws of the country in which the information is handled.

We will take steps required by applicable law in relation to overseas disclosures and the protection of personal information.

If our use of overseas service providers changes materially, we may update this Privacy Policy accordingly.

8. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, measure performance and improve our services.

Depending on the tools in use, these technologies may collect information such as pages visited, browsing activity, device information and interactions with our website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will provide appropriate information and obtain consent for the use of cookies or tracking technologies.

9. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about Growing Gratitude, our experiences, services, events and resources.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us directly.

We will handle direct marketing in accordance with applicable privacy and electronic marketing laws.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to a booking, purchase or service where appropriate.

10. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information involved, these steps may include access controls, secure account settings, appropriate use of passwords and the selection of reputable service providers.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information in accordance with our legal obligations.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting and recordkeeping requirements.

When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it where appropriate and lawful.

11. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to applicable law.

To make a request, please contact us using the details provided below.

We may need to verify your identity before responding to a request. In certain circumstances, we may be permitted or required to refuse access or correction, in which case we will explain our response where required by law.

12. Privacy Concerns and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will review your concern and take reasonable steps to respond and resolve the matter.

If your concern cannot be resolved, you may have the right to contact the relevant privacy regulator, including the Office of the Australian Information Commissioner, depending on the laws applicable to your circumstances.

More information is available at www.oaic.gov.au.

13. Third-Party Websites

Our website may contain links to third-party websites or platforms.

These websites operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices of external websites that we do not operate.

We encourage you to review the privacy policies of third-party platforms before providing personal information to them.

14. Children's Privacy

Our services and website are primarily intended for adults unless a particular service expressly states otherwise.

We do not knowingly collect personal information directly from children without appropriate authorisation or other lawful grounds.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate steps in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

The latest version will be published on our website with its updated date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request or complaint, please contact:

Email: hello@growinggratitude.com.au