Terms and Conditions

Last updated: 11-10-2016

1. About Growing Gratitude

Welcome to Growing Gratitude.

These Terms and Conditions govern your access to and use of the Growing Gratitude website, services, experiences and digital products.

Growing Gratitude is operated by LJMB, ABN 33 504 482 305, based in Australia ("we", "us" or "our").

By accessing our website, making a booking, purchasing a product or participating in one of our experiences, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our services.

2. Our Services

Growing Gratitude creates experiences and resources designed to support gratitude, self-awareness, personal reflection and personal development.

Our services may include:

• Group gratitude and immersive audio activations, including in-person Portal Activations.
• Personalised audio experiences and guided visualisations.
• Digital meditations, audio recordings and other digital products.
• Personal development coaching and Neuro Transformation Therapy (NTT™) sessions.
• Workshops, corporate wellbeing experiences and other events.
• Future services, programs and resources offered through our website.

The specific features, duration, format and inclusions of each service will be described on the relevant booking page, product page or service proposal.

We reserve the right to make reasonable changes to our services, provided that any applicable consumer rights are respected.

3. Nature of Our Services

Our services are intended to support personal reflection, gratitude, self-awareness and personal development.

Unless expressly stated otherwise in writing, our activations, guided audio experiences, coaching and personal development sessions are not a substitute for medical care, psychological treatment, psychiatric care or other professional healthcare services.

We do not diagnose, treat or cure medical or mental health conditions through our general wellbeing experiences.

NTT™ sessions and coaching are provided within the scope of the service agreed with you. You remain responsible for seeking appropriate medical or mental health support where needed.

Our services are not intended to replace advice from a qualified healthcare professional, and you should not delay seeking professional care because of anything you experience through our services.

4. Personal Responsibility and Individual Experiences

Everyone responds differently to guided visualisations, immersive audio, gratitude practices, coaching and personal development experiences.

You may experience relaxation, emotional reflection, unexpected feelings or no noticeable change at all. We do not guarantee any particular emotional, psychological, physical, professional or personal outcome.

You are responsible for your own decisions, actions and personal wellbeing before, during and after participating in our services.

You are encouraged to participate at your own pace, remain within your comfort level and discontinue an activity if you feel uncomfortable or distressed.

If you have concerns about whether a particular experience is appropriate for you, please consult a qualified healthcare professional before participating.

5. In-Person Activations and Events

When attending an in-person activation, workshop or event, you agree to:

• Follow reasonable safety instructions provided by the facilitator or venue.
• Use equipment, including headphones and other audio equipment, responsibly.
• Inform the facilitator of any relevant accessibility needs or safety concerns before the experience where possible.
• Respect the privacy, personal boundaries and participation choices of others.
• Refrain from conduct that may compromise the safety or comfort of other participants.

Participation in guided visualisation or audio-based experiences is voluntary. You may remove your headphones, open your eyes, change position or stop participating at any time.

Please do not participate while driving, operating machinery or performing any activity that requires your full attention.

We may refuse or discontinue participation where reasonably necessary for safety, including where a participant's behaviour poses a risk to themselves or others.

If we need to cancel, postpone or materially change an event, we will communicate the available options, subject to applicable consumer law.

6. Personalised Activations

Personalised experiences are created using information you voluntarily provide, such as your goals, preferences, personal reflections and other details relevant to your requested experience.

You are responsible for ensuring that the information you provide is accurate and that you have the right to share it with us.

Personalised content is created to reflect the information and objectives agreed with you. While we take reasonable care in preparing your experience, we cannot guarantee that it will meet every subjective preference or produce a particular result.

Any agreed inclusions, delivery timeframes, revision allowances and other service-specific conditions will be communicated before purchase or confirmed in writing.

Please refer to our Privacy Policy for information about how personal information is collected, used and protected.

7. Coaching and NTT™ Sessions

Coaching and NTT™ sessions are collaborative personal development experiences.

By participating, you acknowledge that:

• Your participation is voluntary.
• You are responsible for your own choices and decisions.
• Outcomes vary from person to person.
• You may choose not to answer a question or continue with an exercise.
• You should communicate relevant concerns or discomfort to your practitioner.
• You may stop a session if you no longer feel comfortable participating.

These sessions do not guarantee a particular change in beliefs, behaviour, emotional state, relationships, performance or other life circumstances.

Unless specifically agreed and lawfully provided by an appropriately qualified professional, our coaching and NTT™ services do not replace medical, psychological, psychiatric, legal or financial advice.

Any practitioner providing a service must operate within their actual qualifications, professional scope and applicable legal requirements.

8. Bookings, Payments and Pricing

Prices, payment terms and service inclusions will be displayed on the relevant product or booking page, or set out in a written proposal or quotation.

Payment must be made using the payment methods and within the timeframes specified at the time of booking.

A booking is confirmed once the applicable booking and payment requirements have been met and confirmation has been provided.

For customised, corporate or group services, additional terms may be agreed in a written proposal or service agreement. If those terms conflict with these general terms, the specific written agreement will apply to the extent of the inconsistency.

All prices and applicable taxes will be communicated in accordance with applicable law.

9. Cancellations, Rescheduling and Refunds

Our cancellation and rescheduling arrangements will be communicated on the relevant booking page or in your booking confirmation.

Where a specific cancellation policy applies, it will form part of the terms of your booking, subject to applicable law.

If you need to cancel or reschedule a booking, please contact us using the contact details provided on our website as soon as possible.

Where Growing Gratitude cancels a service or cannot deliver what was agreed, we will communicate the available options and provide any refund, rescheduling or other remedy required under applicable law.

For digital products, access and delivery arrangements will be explained at the point of purchase. Digital products are subject to any applicable refund rights and consumer guarantees.

Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

10. Digital Products and Access

Where you purchase a digital product, we will provide access or delivery according to the description and instructions provided at the time of purchase.

You are responsible for having a compatible device, internet connection and any other basic technical requirements necessary to access the product.

We will take reasonable steps to provide access to purchased digital products as described. However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.

If you experience a technical issue, please contact us so we can investigate and assist where reasonably possible.

11. Intellectual Property

All original content created or supplied by Growing Gratitude, including guided audio, personalised scripts, written materials, visualisations, recordings, branding, graphics, workshops and other resources, is owned by or licensed to Growing Gratitude, unless otherwise stated.

When you purchase a product or participate in a service, you receive permission to use the content for your own personal, non-commercial purposes, subject to any specific licence provided with that product or service.

Unless we give you written permission or the law permits it, you must not:

• Copy, reproduce, distribute, publish or sell our content.
• Share purchased recordings or personalised materials with others for their independent use.
• Record, reproduce or commercially exploit our sessions or workshops.
• Use our content to create or sell competing products or services.
• Remove copyright notices or misrepresent our content as your own.

For corporate bookings, any agreed organisational usage rights will be set out in the relevant proposal or service agreement.

12. Privacy and Confidentiality

We respect your privacy and take reasonable steps to handle personal information appropriately.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you may contact us about your information.

If you share personal or sensitive information during a personalised activation, coaching session or other service, we will handle it in accordance with our applicable legal obligations and our Privacy Policy.

We ask participants to respect the privacy of others and not to disclose personal information or experiences shared by fellow participants without their permission.

However, in a group setting, we cannot guarantee that every participant will maintain confidentiality. Please share only what you feel comfortable sharing.

13. Testimonials and Feedback

We welcome honest feedback about your experience with Growing Gratitude.

We will not publish your identifiable feedback, testimonial or personal story for promotional purposes without an appropriate basis and any consent required by law.

If you provide feedback for potential publication, we will seek permission where necessary and will not knowingly misrepresent your experience.

14. Website Use

You agree to use our website lawfully and respectfully.

You must not use our website to engage in unlawful activities, interfere with its operation, attempt unauthorised access to systems or upload malicious content.

We may update, suspend or discontinue website features where reasonably necessary.

We take reasonable care with the information provided on our website, but descriptions and general educational content are not a substitute for advice tailored to your individual circumstances.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for loss or damage arising from circumstances beyond our reasonable control, or from a participant's misuse of our services or failure to follow reasonable safety instructions.

Nothing in these terms excludes liability where doing so would be unlawful.

Where the law permits a limitation of liability for a particular service, that limitation will apply only to the extent legally permitted.

Nothing in these terms limits your rights under the Australian Consumer Law, including applicable consumer guarantees and remedies.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, services or legal obligations.

The current version will be published on our website with its latest update date.

Changes will apply prospectively where appropriate. Any existing booking or agreement will remain subject to its applicable terms and mandatory legal rights.

17. Governing Law

These Terms and Conditions are governed by the laws applicable in Victoria, Australia, subject to any mandatory laws that apply to you or your transaction in another jurisdiction.

Nothing in this clause removes any rights you may have under applicable consumer protection laws.

18. Contact Us

If you have questions about these Terms and Conditions, a booking, or a service, please contact:

Email: hello@growinggratitude.com.au